Additional Information
Description
Turn inspiration into action! From Will Guidara, the visionary former co-owner of the world-renowned Eleven Madison Park, comes the interactive, practical companion to his New York Times bestseller: Unreasonable Hospitality: The Field Guide.
About the Book: If Unreasonable Hospitality was the "why" behind the magic of exceptional service, The Field Guide is the "how." This beautifully illustrated, full-colour journal is designed to be marked up, discussed, and put to work. Whether you are a CEO of a Fortune 500 company or an intern at a front desk, this step-by-step roadmap helps you apply Guidara’s transformative lessons to your own life and business.
Packed with personal stories and practical exercises, this guide empowers you to build a culture of genuine care. You’ll learn how to lead your team with integrity, establish essential systems for excellence, and master the art of the "bespoke gesture"—turning ordinary transactions into extraordinary, memorable experiences. It is more than just a book; it is a power pack of immediately actionable ideas meant to help you elevate the work you do for your colleagues, your customers, and yourself.
Key Features & Benefits:
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Interactive & Actionable: A hands-on, practical journal filled with exercises you can do solo, with your team, or company-wide.
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Master the "How": Provides clear, repeatable systems to cultivate excellence, communication, collaboration, and feedback in any business.
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Transformative Tools: Teaches you how to create a "toolkit" of simple gestures that make every interaction feel deeply personal and magical.
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Beautifully Designed: Features stunning full-colour illustrations and an engaging, participatory layout that makes learning feel like an adventure.
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The Perfect Gift: An essential resource for leaders, entrepreneurs, and anyone looking to master the human art of making people feel taken care of.
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